Every item purchased on Envato Market has a unique code, called a purchase code.
A purchase code is used by authors to verify you have purchased a licence for the item. The purchase code may be required to access an author’s support site (if support is offered) or to enable automatic updates.
Forum Comments by Envato Staff & Moderators
Envato is extremely fortunate to have a huge community with highly engaged users. Part of our community’s time on Envato Market is spent within our forums, our common grounds for communication. In order to clarify the different roles and responsibilities of the various people and roles that post in our forums we hope you find the following information useful.
How Do I Get Support For An Item I've Purchased?
Authors who are designers, developers and creatives from all over the globe are responsible for the work you see on Envato Market.
Authors are not obligated to provide support, however most do. You will know if an author provides support, simply by viewing the “Support” tab on the item page.
How Do I Change My Password?
It is important that your Envato Account has a secure, private password at all times.
Sign in to your Envato Account via the button at the top right of the Envato Market sites.
An Author’s Introduction to Envato Market
Becoming an author on Envato Market carries certain legal implications. Everything you sell must be your own original content. If you use any assets that are owned by someone else, you must have a license that grants you permission to use and resell them.
Illegal Distribution Of Files
Envato Market is not a legal body which is qualified to give you advice on these matters. Any suggestions on this page are to be considered general and not specific to your situation. When sending legal documentation or taking any form of legal action, we recommend you consult with a legal professional. We can take no responsibility for the repercussions of following the suggestions in this document.